Your Cress furnace is warranted for one year from the date of purchase to the original purchaser. If any defects in workmanship or material appear during this time, Cress Manufacturing Company, Inc. will replace or repair defective parts. Written proof of purchase with date is required. Warranty repairs are normally handled through the dealer from whom the furnace was purchased. Otherwise, the purchaser may obtain an RMA number and return the defective part to Warranty Repair Department, Cress Manufacturing Company, Inc., 4736 Convair Dr., Carson City, NV 89706 along with the RMA number, serial number, model number, voltage, proof of purchase date, and statement of what is thought to be wrong with the product. If a defect is confirmed, a new or repaired part will be shipped, postage paid by Cress Manufacturing Company. A Cress Furnace may be returned for warranty work to Furnace Repair Department, Cress Manufacturing Company, 4736 Convair Dr, Carson City, NV 89706. All transportation costs will be borne by the purchaser. Before shipment, the purchaser will notify Cress Manufacturing Company at (775) 884 2777 so that we may help advice in order to keep costs at a minimum, should it not be necessary to ship the entire furnace to us. Repair or replacement of defective furnace parts shall be considered as complete fulfillment of this warranty.
This warranty does not include: furnace damaged by overfiring (exceeding the melting temperature of the material being fired) regardless of cause; furnaces damaged by transporting, abuse, improper use, reactive materials being fired (i.e. reduction, salt firing, or carbon contamination), moisture, contents other than ceramic materials, glass, or heat treating clean metals; damage to ware, furnace furniture or contents, or furnace elements. Cress Manufacturing Company is not responsible for consequential damage to contents being fired. Cress Manufacturing Company does not authorize any wholesaler, retailer, or employee to assume any other obligation or liabilities in regard to Cress Furnaces.